Course Date

1) 18 – 19 July 2023

The following performance gaps were tabulated based on consolidated feedbacks from the various stakeholders in different cleaning companies.

They have provided insights over the worker’s performance and competency issues in Effectiveness Management (L3).

What learners are able to do after training?

LO1: Identify and explain the importance of organisational policies and procedures for effective communication (K1)

LO2: Understand their individual roles and accountability for leading effective communication within the team (K2)

LO3: Interpret constructive feedback and identify types of constructive feedback (K3)

LO4: Recognise team member roles and accountability for contributing to effective communication within the team (K4)

LO5: Describe characteristics of diversity and how it impacts relationships among team members (K5)

LO6: Demonstrate effective communication techniques to facilitate a discussion (K6)

LO7: identify methods to coach staff in using effective communication techniques (K7)

LO8: Evaluate the factors affecting the effectiveness of an implementation plan (K8)

LO9: Identify methods used to evaluate the effectiveness of implemented solutions and implementation plans (K9)

LO10: Identify methods used to identify deficiencies in the implemented solution (K10)

13.5 hour(s)

28 SIN MING LANE, MIDVIEW CITY, #02-137 Singapore 573972

Individual Sponsored

• Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

Company Sponsored

• Absentee Payroll Claimable: Up to 80% of hourly basic salary capped at $4.50/hour.
• Skills Future Enterprise Credit (SFEC) Grant: One-off $10,000 credit cover up 90% of out-of-pocket expenses.

Union Training Assistant Programme (UTAP)

• UTAP Claimable: NTUC member enjoy 50% unfunded course fee support for up to $500 per year.

For Classes commencing on or after 1st Jan 2023